Marmalade might be our princess kitty but she has a very difficult time with strangers. She gets hissy and sassy even though she is a senior cat. IOur neighbor fondly describes her as a German Shepherd. Tracey did a meet and greet and took excellent care of Marmee. We were gone for 2 weeks. That was the longest we have ever been away. Tracey had long talks with her, sent me pictures with every visit, mostly she respected her personality. Once the ice was broken Alison was trained and followed suit. I actually have a video of Marmee letting the ladies pet her and she is purring. It was also nice to have someone at my house, checking in every night, bringing up a trash barrel. I cleaned before I left and my house was actually cleaner than when I left. Kind, understanding and respectful I would hire this company again in a heartbeat!